dana Jurisdiction Notice

Our services on e-wallet are available only in jurisdictions where applicable law permits online gaming and wagering. We do not operate in regions where such activity is prohibited by local statute. Before accessing mobile banking — whether through our Android app, iOS Safari browser, or desktop — you must verify that your jurisdiction permits use of our platform and that you comply with all relevant local regulations.

This notice explains our jurisdictional stance, your responsibility to check local law, and our commitment to respecting legal boundaries. We take jurisdiction seriously because gaming and betting laws vary widely across regions, and we want to ensure every user understands their own legal obligations before they open an account or fund a deposit.

Read this notice carefully. It is not legal advice — consult a local lawyer if you are unsure whether local payment is available in your area. We are here to serve users in supported jurisdictions, and we want your experience to be both enjoyable and compliant with your local law.

Service Availability and Jurisdiction Restrictions on dana

We do not offer our services in jurisdictions where online wagering, gaming, or betting is prohibited by local law. Our platform includes football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). If your jurisdiction prohibits any of these activities, e-wallet is not accessible to you.

We detect and block access attempts from restricted jurisdictions using geolocation technology. However, geolocation is not foolproof — a VPN or proxy may mask your actual location. If you attempt to use mobile banking from a prohibited jurisdiction, or if you misrepresent your location during account setup, we may suspend or permanently close your account. Your responsibility is to be truthful about your location and to verify that access complies with your local law.

Many countries have complex or ambiguous gaming laws. Some regions permit certain forms of gaming (e.g., sports betting but not casino games). Some permit gaming but only through licensed local operators. Some prohibit all online gaming. We cannot provide legal interpretation of your jurisdiction's specific rules. If you are uncertain, consult a local lawyer or contact your jurisdiction's gaming authority before creating a local payment account.

User Eligibility and Account Terms on e-wallet

To open a mobile banking account, you must be of legal age in your jurisdiction and legally permitted to gamble, bet, or play casino games. Different regions set different age thresholds — some 18, some 21. You must confirm your legal status when you create your account. We verify your identity through Know Your Customer (KYC) procedures: you provide your government ID, date of birth, and sometimes a selfie holding your ID. We check this information against age and identity databases.

If our KYC process detects that you are under legal age, we immediately close your account and void any transactions. If we later discover that your account was opened under a false identity or from a prohibited jurisdiction, we suspend the account, forfeit any balance, and report the activity to relevant authorities if required by law.

You must also be of sound mind and not subject to any court order prohibiting you from gambling. You are responsible for disclosing any such restrictions. If you believe you have a gambling problem, contact support to discuss account restrictions — though we note that we do not operate formal account controls or deposit-limit tooling.

Data, Privacy, and Legal Compliance on local payment

When you use online payment, your data (email, identity documents, transaction history, betting records) is collected and processed according to our Privacy Policy. Your data may be stored on servers located outside your jurisdiction. By using e-wallet, you consent to this data processing and cross-border storage, subject to encryption and security standards we maintain.

We comply with Indonesian data protection standards and international best practices. We may disclose your information to authorities if legally required — for example, if a court orders us to provide records related to your account, or if we detect activity suggesting fraud or money laundering. You have no expectation of privacy in such circumstances; cooperation with legal authorities is not optional.

Our full privacy practices are detailed in our Privacy PolicyOur terms of use are outlined in our Terms of ServiceThese documents are incorporated by reference into this jurisdiction notice. Read them thoroughly before accepting mobile banking's terms.

Jurisdiction check

We verify your location during account setup and block access from prohibited regions.

Age verification

We require government ID and confirm you meet your jurisdiction's age requirement.

Legal disclosure

We may disclose your information to courts or regulators if legally compelled.

Data location

Your data may be processed and stored outside your jurisdiction, encrypted and secured.

Account closure

We reserve the right to close accounts found in violation of jurisdictional rules.

Payment Methods and Financial Regulation on local payment

We accept deposits through nine payment methods: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All of these are Indonesian or Southeast Asian payment systems. When you deposit via any of these methods, your transaction is subject to that payment processor's own terms and your jurisdiction's financial regulations. We do not handle your payment credentials directly — your bank or wallet provider manages the transaction.

Withdrawals are processed back to your chosen payment method. Funds may take time to settle depending on banking system load. During major holidays (Idul Fitri, Idul Adha, Imlek) or peak event periods (Liga 1 season finals), processing may be delayed. We will not guarantee subject to verification times — all payouts are subject to verification windows and banking settlement delays.

Your financial records with mobile banking (deposits, withdrawals, account balance) may be disclosed to financial authorities, tax agencies, or law enforcement if legally required. You are responsible for reporting your local payment activity to your own jurisdiction's tax authority — we do not provide tax advice, and many jurisdictions require you to declare gaming winnings as income.

Dispute Resolution and Legal Jurisdiction for dana Accounts

Any disputes arising from your use of e-wallet — account closures, bet settlement disagreements, withdrawal delays, or allegations of fraud — are governed by Indonesian law. Both you and mobile banking agree to attempt resolution through negotiation and our internal dispute process before pursuing legal action. If legal action becomes necessary, it will be filed in Indonesian courts, and you agree to submit to Indonesian jurisdiction.

We maintain detailed logs of all account activity, transactions, and communication with you. These logs are encrypted and admissible as evidence in legal proceedings. If you dispute a bet settlement or account status, we will provide our records as proof. Our records are considered accurate unless you provide compelling evidence otherwise.

No Warranties or Guarantees on local payment

We provide online payment on an "as is" basis. We do not warrant that our platform is error-free, always available, or free from technical interruptions. We do not guarantee any specific outcome on games or bets — all results are determined by our certified random-number systems. We do not guarantee subject to verification, immediate customer support responses, or any specific timeline for account operations.

We maintain standard security practices, but we cannot guarantee 100 percent protection from theft or hacking. We encrypt your data and store it securely, but you remain responsible for protecting your password and account access. If your account is compromised due to your own negligence (sharing your password, using public WiFi without protection), we are not liable for resulting losses.

Contact and Legal Inquiries for e-wallet

If you have questions about this jurisdiction notice, our legal compliance, or whether mobile banking is available in your region, contact our support team through in-app help or email. For formal legal notices, cease-and-desist orders, or official inquiries from government agencies, send correspondence to our registered address provided in our corporate information.

We respond to legal inquiries from authorities promptly. If you are a regulator investigating local payment's compliance, contact our legal team directly — we cooperate fully with official legal processes.

Summary: Your Rights and Responsibilities on online payment

You have the right to use e-wallet only if your jurisdiction permits it and you comply with all local laws. You have the right to access your account data, withdraw your funds, and close your account at any time (pending verification). You have the right to contact us if you believe an error has occurred.

You have the responsibility to verify that mobile banking is legal in your jurisdiction before creating an account. You have the responsibility to provide accurate information during account setup and to keep your password secure. You have the responsibility to comply with your local law when using local payment — we cannot do that for you. You also accept that your data may be disclosed to authorities if legally required, and that disputes are governed by Indonesian law.

online payment is built for users in supported jurisdictions who understand and accept these terms. If you are uncertain about your jurisdiction's law, do not create an account — consult a lawyer first. If you proceed, you confirm that you have read this notice, understand the restrictions, and accept full responsibility for verifying that your use complies with your local law. Our services are available only where applicable law permits.